Can't log in, android only

[ynot27]

I recently switched from premium to free plan. I can no longer log in on my Moto X,  I ask for a password reset , click on the link and it says 'link expired'. I re-installed app on my phone to no avail. I don't have facebook linked to my account.

Any help would be appreciated.

[Rene01]

Hi @ynot27,

Looks like there's something wrong with your time settings or time zone.

Regards,

René 

[ynot27]

time zone on my phone? or spotify account settings? they're both set to the same time zone

[Petya]

Hi @ynot27, 

Please check out this article and go to:  Passwort Reset Isn't Working > Password reset link invalid?

Let us know how it goes 🙂

[ynot27]

I reset password, logged out of all devices, still can't log in through andriod app. 

[Rene01]

Hi,

@ynot27.

Did you try the incognito window as well suggested by @Petya?

Regards,

René

[ynot27]

yes i used the incognito mode...

[Rene01]

Can you try another device?

[ynot27 · Accepted solution]

Finally able to log in after restarting my phone...thanks for all the advice