Can't log in because something 'went wrong' with my last payment

[appleton]

Everytime I try to open Spotify this pops up, on my phone as well as on my computer. I thought there were some trouble with my payment but I checked my record and Spotify was written off my account two days ago so that's not the problem. Does anyone have any idea?

[MonicaM_Bogota]

Hi, @appleton!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.