Can't log in (been trying for 4 days now)

[Whatsazubia]

So on Monday for some reason my Spotify was not playing music because I was not connected to an internet source (which I was) and I am a premium account holder. So I decided to try and log out and log back in, not I'm getting an error message saying wrong username or password. I've changed my password like 10 times and I enter the new password, doesn't work. I can log in fine on the mobile website just not on my app (IOS). I've deleted the app and re-downloaded, still no luck. When I try to go on the mobile and try to connect my Facebook for the first time, it says "sorry there has been a temporary problem, please try again later" it's been 4 days and still nothing. This is like the 3rd time this has happened as well. I'm thinking about just switching to Apple Music.

[Merik]

Hey there @Whatsazubia, welcome to the community!

Don't worry, I can help with this issue! Can you answer the following questions for me? It will help me find the right solution.

• Are you able to log in on the desktop client or another mobile device through the Spotify app?
• What version of iOS and Spotify are you using? Is your iOS device jailbroken?
• Are you logging in over Wifi? If so, can you try logging in over a cellular connection?
• In your account overview, does the country listed under "Profile" match the country you are located in?
• Are you using a VPN or proxy?

[Whatsazubia]

1.) No
2.) IOS 9.3.1 and Spotify 5.3.0 and no not jail broken
3.) I tried both, no luck.
4.) Yes it matches (US)
5.) Nope

[Merik]

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@Whatsazubia wrote:
1.) No
2.) IOS 9.3.1 and Spotify 5.3.0 and no not jail broken
3.) I tried both, no luck.
4.) Yes it matches (US)
5.) Nope

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Thanks for that information! I'll escalate this to the team so they can take a look backstage!

[Whatsazubia]

?

[Jake]

Hey @Whatsazubia,

Are you still struggling with this? If you reach out to our support here or to the folks @SpotifyCares they will be able to help out. 

🙂