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Can't log in coz it's asking me to change my country setting, but can't change my country setting

Can't log in coz it's asking me to change my country setting, but can't change my country setting

When I tried to log in both on the app on my iPhone and on my computer, I got an error message that said, "Your country does not match the one set in your profile. Please update your profile, or upgrade your Spotify account."

When I clicked on the "update your profile" link, I was directed to Spotify's website in Taiwan, where I now live. When I clicked on the "Change Country“ link (my country was shown as Hong Kong), I got taken to the FAQ page--and not even an FAQ page related to changing my country setting, but just the general FAQ page. And I wasn't able to locate an FAQ that was related to my problem.

So I wasn't able to change my country setting, and I can't log into my account. Plus I haven't moved recently, so it shouldn't even be suddenly asking me to change my country setting. I think my country might be set to Hong Kong because my credit card is from there, or because my Apple/iTunes account is set to Hong Kong. Ideally I don't even want to have to change my Country Setting, but mostly I just want to log in. 

And I have a Premium account, so I don't know why it's asking me to upgrade. 

 

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1 Reply

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaSpotify Star
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