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Can't log in issues with account kindle

Can't log in issues with account kindle

 

Plan

Premium/family

Country

Germany

Device

Kindle fire8

 

My Question or Issue

Hello Community,

 

I cannot log in with my account on my kindle. After log in, the app just closes without any notification.

What I have tried so far :

 

-checked Internet, everything OK, same issue after reboot of Internet 

-uninstall and new installation on Kindle of app with no change 

-changed password

-removed my account from family and renewed invitation

-log in over cell phone (android) is working although my account page is showing a "something went wrong" message

-my mother can log in to my kindle with HER credentials and use the app on kindle and Android phone. 

 

I hope you can help me. 

 

Many thanks in advance. 

Best Léa 

Reply
5 Replies

Hey @user-removed, thanks for reaching out to the Community!

 

Are you able to log into your Spotify account here with no issues?

 

Keep me posted 🙂

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Hello @Billy-J,

 

Thanks for answering. I am the mom. 😄

Léa created a new account in the end. 

To answer your question : yes she can log in to her account over the account page on spotify.com.

And nothing in the account there seems to be wrong. 

 

We suspect that there is an issue with the data stored internally (Spotify) for this account and therefore the system blocks.

 

Best, 

Michèle. 

Hey @Michèlemk, @user-removed,

 

Nice to meet you!

Alright, in that case, could you try creating a new account here, and then try to log into the Spotify app.

 

Let me know how this goes 🙂 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hello @Billy-J,

 

Thanks for your reply. We have created a new profile over the account page already. But of course we would prefer to have the original account... 

Is there a way to contact the support? Any escalation button for paying customer here in the community?

 

Thanks, 

Michèle. 

Hey @Michèlemk, @user-removed.

 

I'd recommend getting in touch with Customer Support here. They'll take a look and do their best to help.

 

Have a great day 🙂 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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