Can't log in issues with account kindle

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Can't log in issues with account kindle

Léammk
Visitor

 

Plan

Premium/family

Country

Germany

Device

Kindle fire8

 

My Question or Issue

Hello Community,

 

I cannot log in with my account on my kindle. After log in, the app just closes without any notification.

What I have tried so far :

 

-checked Internet, everything OK, same issue after reboot of Internet 

-uninstall and new installation on Kindle of app with no change 

-changed password

-removed my account from family and renewed invitation

-log in over cell phone (android) is working although my account page is showing a "something went wrong" message

-my mother can log in to my kindle with HER credentials and use the app on kindle and Android phone. 

 

I hope you can help me. 

 

Many thanks in advance. 

Best Léa 

5 Replies

Re: Can't log in issues with account kindle

Rock Star 22
Rock Star 22

Hey @Léammk, thanks for reaching out to the Community!

 

Are you able to log into your Spotify account here with no issues?

 

Keep me posted :)

Billy-JRock Star 22
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Re: Can't log in issues with account kindle

Michèlemk
Casual Listener

Hello @Billy-J,

 

Thanks for answering. I am the mom. 😄

Léa created a new account in the end. 

To answer your question : yes she can log in to her account over the account page on spotify.com.

And nothing in the account there seems to be wrong. 

 

We suspect that there is an issue with the data stored internally (Spotify) for this account and therefore the system blocks.

 

Best, 

Michèle. 

Re: Can't log in issues with account kindle

Rock Star 22
Rock Star 22

Hey @Michèlemk@Léammk,

 

Nice to meet you!

Alright, in that case, could you try creating a new account here, and then try to log into the Spotify app.

 

Let me know how this goes :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Can't log in issues with account kindle

Michèlemk
Casual Listener

Hello @Billy-J,

 

Thanks for your reply. We have created a new profile over the account page already. But of course we would prefer to have the original account... 

Is there a way to contact the support? Any escalation button for paying customer here in the community?

 

Thanks, 

Michèle. 

Highlighted

Re: Can't log in issues with account kindle

Rock Star 22
Rock Star 22

Hey @Michèlemk@Léammk.

 

I'd recommend getting in touch with Customer Support here. They'll take a look and do their best to help.

 

Have a great day :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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