Can't log in, my account doesn't exist

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Can't log in, my account doesn't exist

ImpulsOne
Casual Listener

Premium

Country

Germany

Device

Samsung A5 2016 / Pc

Operating System

Android / Windows

 

My Question or Issue

Deleted my Facebook. Now Spotify won't work, can't log in on my Phone or my Laptop and recovery e-mails keep gettin' "send" but nothing arrives. Can't cancel my subscription or do anything else with my Account. 

3 Replies

youngjoseph1996
Roadie

Hello ImpulOne! sorry to hear about your issue. Go to this link and chat with a representative & they should be able to help you with your problem.

https://support.spotify.com/uk/contact-spotify-support/?contact

Hope this works, If this was helpful comment your feedback!

OneByBoo
Rock Star 19
Rock Star 19

Hey there @ImpulsOne,

thanks for posting in the community !

 

As i can imagine you had a Spotify, FB linked premium account.

The fastest way is to reclaim your FB profile and disconnect it properly.

 

I suggest checking out this help page on how to use Spotify without FB.

 

Hope this helps 😃

OneByBooRock Star 19
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ImpulsOne
Casual Listener

My Facebook account is gone, like he's not existing anymore. I can't log in fb because "this E-Mail isn't linked to a known fb account, please register here". 
Support couldn't help either, they just told me to reset my pw on my second account for whatever reason.

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