Can’t log in on app

[Laura2501]

Can log in via internet but not app. Anyone know why? 

[Melody]

Hey there, @Laura2501

Thanks for reaching out, and welcome to the Community!

We're sorry to hear you're having trouble. We'd recommend checking out our Problems logging in support article first, for more info.

This should help clear things up!

If not, can you let us know if reinstalling the app helps?

All the best,

/M