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Can't log in on the Spotify App

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Can't log in on the Spotify App

Avatar of InesNunes
Casual Listener
2018-10-03 12:18 PM

Good morning!

I have a Premium Plan and I can't log in my account.

I reset my password in the web page, I managed to do it and logged in in the web page. Then I tried to log in in my app, both on my computer and my phone, and it kept saying that my email or my password were wrong. Changed it over and over again, same result. This is happening since yesterday and I'm paying for this service so I would like to use it then...

 

Plan

Premium

Country

 Portugal

 

 

 

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Avatar of MauriceMV
Spotify Star
Spotify Star
2018-10-04 04:49 PM

Recently they made some changes on the back end of Spotify which resulted in this problem. Users that used Facebook to create an account that used to log into Spotify with an email and password now have to use the 'login with facebook' button. Can you try that?

MauriceMVRock Star 7
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Note: I'm not a Spotify employee.

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Avatar of MauriceMV
Spotify Star
Spotify Star
2018-10-03 12:24 PM

Hey @InesNunes, 

 

That sounds unfortunate, but dont worry, I'm here to help. 

 

Have you, by any chance, used Facebook to log into Spotify before?

MauriceMVRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Avatar of InesNunes
Casual Listener
2018-10-03 12:27 PM
Yes, I think so... But not for quite some time...
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Marked as solution

Avatar of MauriceMV
Spotify Star
Spotify Star
2018-10-04 04:49 PM

Recently they made some changes on the back end of Spotify which resulted in this problem. Users that used Facebook to create an account that used to log into Spotify with an email and password now have to use the 'login with facebook' button. Can you try that?

MauriceMVRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
0 Likes

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