Can't log in, says I'm offline

[Alastairward]

Plan

Free

Country

Uk

Device

pixel 3

Operating System

Android version 10

Spotify version: 8.5.70.868

My Question or Issue

Same as reported elsewhere: can't log into the mobile app, as it keeps saying I'm offline. Have tried the various workarounds of re-entering password or clearing saved passwords to no avail.

[Xenia · Accepted solution]

Hey there @Alastairward,

Welcome to the Community!

We recommend you perform a clean reinstall of the app. Just follow the steps in this support article. 

You can also check if the country settings on your account page match the country you're currently residing in. If they don't you most likely need to update them. 

If the issue persists try a different network.

Hope this helps. If you have more questions, don't hesitate to reach out again.

Have a great day!

[Alastairward]

Ah I think I had to change the country. Thank you!