Can't log in, the 14 day limit while abroad has been reached. I have not been abroad.

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Can't log in, the 14 day limit while abroad has been reached. I have not been abroad.

Casual Listener

Plan

Free

Country

CANADA

Device

Samsung Galaxy S10+

Operating System

Android 10

 

My Question or Issue

Haven't changed my settings, my account still says Canada, and the last time I traveled abroad a passport wasn't necessary to go to the States. 

3 Replies
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Re: Can't log in, the 14 day limit while abroad has been reached. I have not been abroad.

Rock Star 18
Rock Star 18

Hi there @Icyblackkat

thanks for reaching out !

 

If you're unable to access your account, i'd recommend we start of with some of the basic support steps provided here.

 

Keep me posted 🙂

OneByBooRock Star 18
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Re: Can't log in, the 14 day limit while abroad has been reached. I have not been abroad.

Casual Listener
I've tried every fix I could find, nothing makes a difference.
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Re: Can't log in, the 14 day limit while abroad has been reached. I have not been abroad.

Moderator
Moderator

Hello there @Icyblackkat,

 

Sorry to hear you're still having difficulties accessing your account. Can you try using the web player before logging in to your account on the app again? Make sure you're not using any VPN or Proxy so your location can be detected correctly.

 

Hope this works. Let us know how it goes.

XeniaModerator
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