Can't log in to an old account

[calveren]

Hi,
I've just started Family Premium which I've invited my husband to. Since he've been using my account for the last years he doesen't remember his password to his account. So when we tries to get a new password it simiple says "Email doesn't exist". Ok, so perhaps he didin't have an account then we thought, so better register a new account on that email address.... But when he tries that it says "Email address already exist to an other account"...... Catch 22, what to do?? We can't reset the password and we can't create a new account. Any good ideas???

TIA

Charlotte

[Julian]

Hi @calveren, welcome to the Spotify Community!

In this case, we recommend that you contact us via email here or through our official social media channels in Facebook or Twitter. This way, we'll be able to check your husbands email address and help you resolve the issue with his account.

Let us know how it goes and if you have any other questions.