Help Wizard

Step 1


Can’t log in to old account

Can’t log in to old account






(iPhone 8 plus)

Operating System

Windows 10


My Question or Issue

My old account with all my playlists and is hooked up to my bank account won’t let me log in. It says the password or Username is inncorrect however they are. I have already paid for Spotify premium for this month so can someone let me back into my account my user name was : Jordy.bone

2 Replies

The email that the account was set up to is no longer active so I cannot reset my password or anything. Please help 

Hey there @user-removed,


Thanks for posting and welcome to the Community!


If you no longer have access to the email address your Spotify account was registered with and can't reset your password, we'd recommend first following the steps provided in this Spotify Answer.


Let us know how you get on! We'll be happy to lend a hand should you need further help.


Have a lovely day 🙂

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