Can't log in with Facebook from any device (Android, Windows 11 & Web Player)

[EleniGunnerII]

Plan

Premium (Family)

Country

Austria (created account in Greece)

Device

Xiaomi Redmi Note 8, Asus Vivobook Pro 14, Web Player

Operating System

Android, Windows 11 Home

My Question or Issue

I am not able to sign in to my account from any of my devices for the last 2 days.

Both in the apps and in the web player I get the message:

Oops! Something went wrong, please try again or check out our help area - on my laptop

Something went wrong - on my mobile phone

I've recently moved to Austria from Greece, not sure if it's relevant  to the problem.

The issue has occured 2 days ago, before that everything was normal.

I created the account using  sign up with Facebook, and I can't log in using an email address.

I've tried the recommended solutions (resetting my password through email -I never got an email with a link, reinstalling the apps on my devices - still got the same error messages) but none of these worked.

It is like my account has been blocked (?)

Thanks in advance!

[EleniGunnerII]

PS: I had to create a new account to post this! couldn't log in here either

[MihailY]

Hey,

Thanks for reaching out.

In this case, it's best to reach out to the folks over at Customer Support using the email address registered in your account, as they're the ones who can take a closer look at this and assist you further.

Take care.