Can't log in with Facebook

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Can't log in with Facebook

user-removed
Not applicable

Plan

Premium

Country

USA

Device

Samsung Galaxy S8

Operating System

Andriod 7.0

 

My Question or Issue

I recently purchases premium in order to use it on a trip. While on the trip the app kepted acting up so I reinstalled it. Now it will not let me log into my original account through facebook that has my premium membership on that I paid for. It says that there is no account associated with my facebook profile but then when I went into my apps on facebook it says that spotify is active. I don't want to be paying for a service I don't have access to. 

3 Replies
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Re: Can't log in with Facebook

Rock Star 18
Rock Star 18

Hey there @user-removed,

thanks for posting !

 

Please reach you account overview at Spotify.com and click "Sign Out Everywhere".

Then try logging in again as it might do the trick.

 

Let me know how it goes 😃

OneByBooRock Star 18
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Note: I'm not a Spotify employee.
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Re: Can't log in with Facebook

user-removed
Not applicable
It didn't work. I had to make a new login in order to post this thread so I
think all that it did was log me out of the new account.
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Re: Can't log in with Facebook

Moderator
Moderator

Hey @user-removed.

 

Thanks for trying that out - let's see what else we can suggest 🙂

Could you try logging out of your Facebook profile on that device and then trying to log in to Spotify by clicking on the blue 'Log In With Facebook' button? You should be prompted to enter your Facebook account details, and after that you've done that you should be logged in to your Spotify account.

 

If that doesn't work, let us know and we'll see what else we can suggest 😉

PeterModerator
 
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