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Can't log in with email + password

Can't log in with email + password

asdfqweqwe

Hello,

 

I can't log into my account with email + password. I reset my password, tried it with the new one but failed again. The reset email stated my username (many numbers) and I used that with my new password. It worked but problem is, it is hard to remember the username for the next time. There is a post with the same problem form years ago and it is still not fixed?

 

https://community.spotify.com/t5/Accounts/Can-t-log-in-with-email-password/td-p/4392270

‎Post from 2018-02-19

 

I looked for the username issue and found this.

 

https://support.spotify.com/account_payment_help/account_help/change-my-username/

 

"You don’t need your username to log in. Instead, use your email address and password or log in with the method you used to sign up e.g. Facebook, Apple, or your phone number."

 

Like I said, it is not possible to log in with my email + password, unlike here stated.

 

I tried with 3 different devices, PC/laptop with win 10 and fire 10 tablet (android). Each time email + password didnt work but username + password did

Reply
1 Reply

Luan

Hey, @asdfqweqwe 
Welcome to Spotify Community and thanks for reaching out here!

Could you tell me what exactly happens when you try to log into your account using your email and password? Also, do you usually receive emails from Spotify in your inbox?

 

Keep me posted!

If you have further questions or if you need anything else, let me know! I'd love to help!

Regards,
Luan

LuanSpotify Star
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