Can't log in with facebook

[hilde1]

I just changed my account back from premium to free. Now it's supposed to be on free trial. My premium ended yesterday but now I can't get in at all. Does anyone know what the problem is?

[Isaac27]

What enviornment are you using (Windows, Android, Mac, iOS, Android, Webplayer)?

I've gone from premium to free and back again without any trouble using the login through facebook feature, I would attempt using a different enviornment and making sure you have the latest version of Spotify. Also ensure that you are signed in under the correct facebook account while trying to log into Spotify.

Hope this helps!

[Abel2598]

Got same problem, can't login. I tryed on Android, Windows desktop app, web player and Ubuntu 16.04 desktop app.

[RodrigoPalma · Accepted solution]

Hey @hilde1, welcome to the Spotify Community!

In this case, we recommend you to reach out to us via email, Facebook or Twitter.This way, we'll be able to take a closer look at your account and see what happened there.

Let us know how it goes and if you have any other questions 🙂