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  My phone died, everything is gone. New phone re downloaded spotify, the email and user name I though t I had used when I was given my gift family subscription don't work at all.

  How do I get hold of somebody who can help with this.  Used the contact form and recieved no useful help at all.  Based on several emails I've sent

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3 Replies

Hi @35xj,

 

have you tried logging in using your username only, instead of your username@email.com?

BittencourtSpotify Star
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Yep.  Tried what I was pretty sure was the correct username.   Any way to contact spotify to retrieve the username?

Ok @35xj, you said you are a member of a Family plan, right? Could you ask the administrator (who invited you) to tell you which email address was used to send the invitation? If you have this information you can reset your password following these steps:


1 - Log out of the Spotify app and website.
2 - Go to the password reset page.
3 - Enter your email address or username in Email address or username.
4 - Click SEND.
5 - Check your email inbox for an email from us with the subject “Reset your password”.
6 - Click the link in the e-mail.
7 - Type your new password in New password.
8 - Type your new password again in Repeat new password.
9 - Click SET PASSWORD.

 

If you’re not receiving the password reset email:
- Check your junk/spam filter.
- Make sure you entered the correct email address for your Spotify account.

 

If the reset link isn’t working:
- Request a new password reset link and try that one.
- Open the password reset link in a new web browser, or a private browsing window in your current one.

 

Let me know if this works!

 

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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