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Can't log in

Can't log in

I logged out of my Spotify and deleted the app on my iPhone awhile back and now I want to log in again and it keeps saying error and Or my password is wrong and no matter how many times I change my password It still won't log me in. And I don't know what else to do but I really would like to use my Spotify again. Please help!
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5 Replies

Hey @Sofstoff31,


Can you please let me know the exact error message?

Thanks.

MaximSpotify Star
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Well since it won't let me log in with my email and I made a Facebook to see if I can log in and the error was 404 but when I log in with my email there is no error it just says "unable to login, either username or password is incorrect. Have you signed up for a Spotify account?" But that can't be right because I changed my password a million times trying to log in but no matter what it won't let me log in even, like I am putting in the correct email and password.

You should try to log in with your username and password instead.

 

If you don't know what your username is, you can check at https://spotify.com/account.

MaximSpotify Star
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Haha I have used my username and password and I do know what my username is. Haha but still wont work that's the problem.

- Sophia stoffel

Please reach out to Spotify Support so they can take a closer look at this issue:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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