Can’t log in


Can’t log in

Casual Listener



iphone Xr


I have my password and everything saved been that way for years. A few days ago I went to open Spotify and it came up

i had to sign in, so I did and it didn’t work I reset my password and was back in. Then a few days later it happened again but this time reset password never gets sent to my email and when I put it my email it shows up

as an old account I had years ago that I canceled. Can’t figure out how to get into my account password and everything is correct, if anything how do I cancel that subscription if I can’t log in so I can create another one

Thanks to anyone who

can help

4 Replies

Hail ! @jriley1101

Gig Goer

your problem is "you reset your password and you cannot login anymore" right?

check closely if you are putting a wrong cap or simbol and try again reset your password i hope you ca solve this problem

Re: Hail ! @jriley1101

Casual Listener

I use the same password for everything plus when I reset it I was able to log back in just all of a sudden nothing works 

Re: Hail ! @jriley1101

Gig Goer

Mmm strange , maybe contact directly with Spotify custumers service ? Sounds like a weird bug , i hope you can solve the issue


Re: Can’t log in


Hey there @jriley1101,


Thanks for reaching out about this here in the Community!


It sounds like you reset the password for a second Spotify account that is on Free instead of your Premium account.


Since you mention that you're on a Premium subscription, we'd recommend taking a look at your email inboxes for any receipts from us. Once you locate one, you can double check the username mentioned for your Premium account and use it to reset your password.


If you're still having troubles locating your Premium account, we'd recommend following the steps in this Spotify Answer


Once you have located the email your Premium account is registered with, you can follow the steps provided in this support site article. If you have troubles locating the email to reset your password, make sure to check the following:

  • Check your spam/junk folders.
  • Check any other filtered folders (e.g. if you use Gmail, it might be in the Social or Promotions tabs).
  • Run a search for any incoming email listed from

Let us know how you get on! We'll be right here if you still need help.


Have a lovely day :)

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