Help Wizard

Step 1

NEXT STEP

Can't log in

Can't log in

I was recently signed out of Spotify automatically and now when I try to log back in it says that my username or password is incorrect. (Error Code: 3) I tried to reset my password and it stated that there was no account with that E-mail. So then I tried to make a new account and it said that the same E-mail that I entered to recover my password, was already linked to an account. This is the same information I use for every account I have so I know it's not different.
Reply
2 Replies

Hey @user-removed

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

hi, 

can you please try to login using facebook?

Suggested posts