Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
I've created a spotify account with user name "elista_x", but no way to connect myself.
Each time i tried since this morning, I've a connection error message.
I also tried to ask to reset my pasword but i also have an error message when i try to access to the link that spotify sent me by e-mail.
What should i do to access my account ?
Solved! Go to Solution.
Is this a newly created account, this morning did you say?
If so, it sounds like it hasn't been entered into the Spotify system correctly, normally due to an error processing the signup on Spotify's end. Don't worry your account will be in the system, it just needs confirmed. You will need to get in touch with the customer services team directly using the online contact form and they will be able to easily complete the setup for you, just make sure to include your username in the message.
If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.