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Can't log in

So my yahoo account has been hacked and is unrecoverable. That was the email I used for spotify. Password isn' working on spotify. Can't get a reset because I can't access the email. Been paying premium for months now and can't access the app or account to change the email or cancel the charges. Please help. This is robbery.

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3 Replies

Hey @user-removed,

 

Welcome to the community!

I would recommend contacting the Spotify support team. They'll take all the necessary and precautionary steps to secure your account and return access to you.

 

  1. Go to the Spotify contact form.
  2. Select Logging in.
  3. Choose I can't log in to Spotify
  4. Click I STILL NEED HELP.

 

Let me know if you have any questions. Have a great day 🙂

NoahSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Tried that. Sent an email that said try the support community. Back to the starting line.

Hey @user-removed,

 

You need to reply back to that email, even if it's from a no-reply address. Spotify support usually replies within 24-48 hours.

 

Let me know how it goes 🙂

NoahSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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