Can’t log in

Reply

Can’t log in

Bjarnemink
Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help

 

Country

The Netherlands

 

My Question or Issue

Normaly when I open my Spotify app my account is automatically logged in. But not today.. I opened the app and it showed the log in screen, so I tried logging in with my username and password but it keeps saying that the username and/or password are not correct. And I don’t have acces to the e-mail adress connected to my account.. Is there another way to acces my account?

 

When I go to my storage on my IPhone it shows that Spotify is using 3GB of my storage which means that all of my songs are still saved..

 

Anyone got an idea how to fix this?

1 Reply

Re: Can’t log in

Rock Star 2
Rock Star 2

Hi @Bjarnemink,

 

Thanks for coming to the community with this! I've experienced the situation where I had to re-enter my login details before on my iOS Spotify app, it can be rather inconvenient. You may have had a look at this help page already but it is a simple guide on what to do in regard to problems logging in: https://support.spotify.com/account_payment_help/account_help/problems-logging-in-to-spotify/

Is there any way you can try and access this email i.e. like a back-up email address in Gmail? 
If you feel that you've tried everything you can to log back in with no success, reply to this thread and myself or another Spotify community member can try and sort this out for you. 

 

Best wishes,

 

A

 

A_MusicophileRock Star 2
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS