Can't log in

[vannas]

I got logged out of my account and when I try to login it either tells me that my username wasn't found or email and password do not match even though I am certain I'm using the correct one(s). I do not have access to the email that is connected to the account so I can't reset the password either. Any other possibilities of getting my account back?

[Joan]

Hi there @vannas,

Thanks for reaching out. If you've created/connected your account with Google, Facebook or Apple, you can try to log in with those. If that works, go to your account page to update your email address so that you don't face any login issues in future. Also consider the other steps provided here. If you still face issues, consider reaching out to our support team, so they can investigate this further for you.

Hope this helps.