Can't log into account, can't reset password

[letmelive]

Title says it all. Android app randomly logged out even though I had signed in within the last week.

What is with this **bleep**ty app? I forgot my password, won't let me reset my account password which is on the family plan.

[Luke]

Hey @letmelive,

Apologies for the late reply, but maybe I can still help 🙂

I’m sorry to hear you're having trouble logging in. I recommend checking out this Spotify Answer for more info.

This should help clear things up!