Can’t log into account

[c8pj0tnnh4o0jrobyej7]

1. Plan

Free/Premium

Country

United states

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I have recently logged out of my account and I can’t log back in. I’m currently in my old account. I only remember my username and I logged in with my phone number so I don’t have the option to log back in. Every time I try to send a link to my email, it says a link has been send but no email is linked into my account.

[Lyubka]

Hey @c8pj0tnnh4o0jrobyej7.

Thank you for reaching out here in the Community. 

Would you mind trying with a different network connection to see if it makes any difference? In case you don't have another one available, you can use a mobile data hotspot to test if you'll receive the password reset e-mail.

Please note that errors might happen if you've put in too many requests in the system. You might need to wait a little bit before entering your info in the Password reset link again.

It's also a good idea to take look at this support article for more helpful tips.

On another note, we'd also recommend checking your inbox and Spam/ Junk folders to see if the e-mail with the link is to be found there.

Let us know how it goes - we'll do our best to help you gain access to your account.