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Can't log into my account in the app.

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Re: Can't log into my account in the app.

user-removed
Not applicable
If anyone has found a solution to this, please share!
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Re: Can't log into my account in the app.

Casual Listener
I have the same problem as the Peppe above
support team's replay was my question and 3
diffrent links for me to help, this was one of them.
Though
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Re: Can't log into my account in the app.

Newbie

Much the same... Not sure why, but one day I had to sign in for some reason and I wasn't sure of the password since I didn't set it up. I should have asked my husband, but instead I had The password reset so I would remember it.

At that point, what I think happened was it referred me back to a old Spotify trial that I had with my Gmail.    MAJOR problem is that I no longer have the Account or premium package including all the playlist that I painstakingly put together, that my husband and kids had set up for me for Mother's Day.

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Re: Can't log into my account in the app.

Casual Listener
Sorry to hear that,
frustrating I know
I solved my problem this morning and life is
wonderful again 🌈
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Re: Can't log into my account in the app.

Newbie
It's happening to me. Can't log in.
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Re: Can't log into my account in the app.

Newbie
I'm getting very frustrated. I let my credit card expire so my account lost its premium status. But not I'm premium again and the App on my phone won't allow me to log in at all. I don't get an error message just nothing happens at all. I tried resetting my password but I get a msg that I can't can't reset it. Can anyone please please help me?
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Re: Can't log into my account in the app.

Casual Listener

I have to say this is appalling. Seriously how can Spotify let this go on and on for years?

 

I pay for a family subscription and we have to deal with this?

 

And Spotify's response it staggeringly awful. JUst pass it on to the ommunity and hope they solve it heh?

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Re: Can't log into my account in the app.

Newbie

I think I have a solution, I had the same problem, I couldn't log into any apps.  It comes down to did you sign up with facebook when you first set up your account?

 

 

When you log in you're presented with 2 options, log in with facebook or enter username and password.

 

The username and password in the log in section doesn't work if you originally logged in with facebook, even though you are entering the same information as you use to log in to the website.

 

SO You have to click on the login with facebook button, and then enter your username and password there.

 

IT DOESN'T MATTER THAT IT'S THE EXACT SAME USERNAME AND PASSWORD.

 

Awful desgin. 

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Re: Can't log into my account in the app.

Newbie
This still doesn't work for me
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Re: Can't log into my account in the app.

Newbie
Thank you so much!! Very helpful.
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