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I'm having trouble logging in to my account. I had to create this account just to get in touch with support.
The error I'm getting is "The username or password is incorrect. (Error code: 3)"
The account is probably close to 10 years old and I don't think I have it connected to an email account and I know I don't have it connected to my Facebook account.
I know I'm using the correct username and password as I logged in last in the beginning of this year when I purchased a new phone.
Everything work fine yesterday (05. July) on my phone, but it's been some time since the last time the account was active on my desktop.
My main concern is that someone else might have gotten into my account and change the password or something, and I have my creditcard linked to the account (Premium membership).
I'd like to get in touch with a support agent in private, so I can provide username and the password that has been used with the account, and if necessary other proof of ownership to the account.
iPhone X, Desktop PC
iOS 11, Windows 10
Solved! Go to Solution.
Please just reply to the automatic reply email you will get and they should be back to you in no time 🙂