Can't log into new account

[Mkliger]

I downloaded the app to my new IPhone7 and signed up for premium. I get error messages when I try to log on through Facebook or with direct log in. I have tried changing Password twice. I can get onto the website however (obviously) on my PC.

[Maxim]

Hey @Mkliger,

Can you please let me know the exact error message that you're seeing?

Thanks 🙂

[Mkliger]

Let me correct what I said.  I can log onto the website with that information NOT the app on either laptop or Iphone.

Morton Kligerman MD MPH11129 Caminito AlvarezSan Diego, CA 92126
(619) 993-0987



On Saturday, June 10, 2017, 9:19:45 AM PDT, Morton Kligerman wrote:

"Login failedUnable to login, either username or password is incorrect. Have you signed up for a Spotify account?"

Note that I can login through the app on my  laptop without difficulty.

[Maxim]

Thanks for letting me know.

How are you trying to log into the Spotify app?

1. using Facebook
2. using username and password
3. using email address and password

[Mkliger]

"Login failed

Unable to login, either username or password is incorrect. Have you signed up for a Spotify account?"

Although I cannot log in on my IPhone, I can use the website and have started collecting my music.  Just cant get on with my new phone.

[Mkliger]

Sorry.  I am a Moron.  I was using my email address as my user id, not just the first part.