Can't log into new account

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Can't log into new account

Casual Listener

I downloaded the app to my new IPhone7 and signed up for premium. I get error messages when I try to log on through Facebook or with direct log in. I have tried changing Password twice. I can get onto the website however (obviously) on my PC.

5 Replies
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Re: Can't log into new account

Rock Star 24
Rock Star 24

Hey @Mkliger,

 

Can you please let me know the exact error message that you're seeing?

Thanks 🙂

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.
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Re: Can't log into new account

Casual Listener
Let me correct what I said.  I can log onto the website with that information NOT the app on either laptop or Iphone.

Morton Kligerman MD MPH11129 Caminito AlvarezSan Diego, CA 92126
(619) 993-0987



On Saturday, June 10, 2017, 9:19:45 AM PDT, Morton Kligerman wrote:

"Login failedUnable to login, either username or password is incorrect. Have you signed up for a Spotify account?"

Note that I can login through the app on my  laptop without difficulty.
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Re: Can't log into new account

Rock Star 24
Rock Star 24

Thanks for letting me know.

 

How are you trying to log into the Spotify app?

 

  1. using Facebook
  2. using username and password
  3. using email address and password
MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Can't log into new account

Casual Listener
"Login failed
Unable to login, either username or password is incorrect. Have you signed up for a Spotify account?"
 
Although I cannot log in on my IPhone, I can use the website and have started collecting my music.  Just cant get on with my new phone.
 
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Re: Can't log into new account

Casual Listener

Sorry.  I am a Moron.  I was using my email address as my user id, not just the first part.

 

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