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Can't log on Spotify application only on internet site

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Can't log on Spotify application only on internet site

europania

Hi!

 

Today I woke up to silence on my Spotify applications on my mobile units as well as my computer, why?

 

Need help ASAP!

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Peter__

There does appear to be ongoing issues you if you are located in Europe, keep an eye on SpotifyStatus for the latest news and updates whilst the teams work on it. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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6 Replies

Thedev

Hello, @europania! Does it work for you now?

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Peter__

There does appear to be ongoing issues you if you are located in Europe, keep an eye on SpotifyStatus for the latest news and updates whilst the teams work on it. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

allynfamily

It's doing the same thing to me and I am in Southern California.

 

osornios

@allynfamily

 

any error messages?

osorniosSpotify Star
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allynfamily

Yes, it tells me the user name or password isn't correct...but clearly that is not the case.  I have changed the password and pasted the new one in...and the password and user name works online but not in the application.  I have deleted the application and done a clean install as well.

osornios

@allynfamily

 

Have you tried in another device? another computer, or phone?

 

You should contact customer support through this link:

 

https://support.spotify.com/contact-spotify-support/

 

They'll help you out.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

osorniosSpotify Star
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If you appreciate my answer, maybe give me a Like.
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