Can't log on Spotify application only on internet site

[europania]

Hi!

Today I woke up to silence on my Spotify applications on my mobile units as well as my computer, why?

Need help ASAP!

[Thedev]

Hello, @europania! Does it work for you now?

[Peter__ · Accepted solution]

There does appear to be ongoing issues you if you are located in Europe, keep an eye on SpotifyStatus for the latest news and updates whilst the teams work on it. 

Peter

[allynfamily]

It's doing the same thing to me and I am in Southern California.

[osornios]

@allynfamily

any error messages?

[allynfamily]

Yes, it tells me the user name or password isn't correct...but clearly that is not the case.  I have changed the password and pasted the new one in...and the password and user name works online but not in the application.  I have deleted the application and done a clean install as well.

[osornios]

@allynfamily

Have you tried in another device? another computer, or phone?

You should contact customer support through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you out.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.