Can't log on Spotify application only on internet site

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Can't log on Spotify application only on internet site

europania
Newbie

Hi!

 

Today I woke up to silence on my Spotify applications on my mobile units as well as my computer, why?

 

Need help ASAP!

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Peter__
Community Legend

There does appear to be ongoing issues you if you are located in Europe, keep an eye on SpotifyStatus for the latest news and updates whilst the teams work on it. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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6 Replies

Thedev
Community Legend

Hello, @europania! Does it work for you now?

Solution!

Peter__
Community Legend

There does appear to be ongoing issues you if you are located in Europe, keep an eye on SpotifyStatus for the latest news and updates whilst the teams work on it. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

allynfamily
Casual Listener

It's doing the same thing to me and I am in Southern California.

 

osornios
Rock Star 24
Rock Star 24

@allynfamily

 

any error messages?

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
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allynfamily
Casual Listener

Yes, it tells me the user name or password isn't correct...but clearly that is not the case.  I have changed the password and pasted the new one in...and the password and user name works online but not in the application.  I have deleted the application and done a clean install as well.

osornios
Rock Star 24
Rock Star 24

@allynfamily

 

Have you tried in another device? another computer, or phone?

 

You should contact customer support through this link:

 

https://support.spotify.com/contact-spotify-support/

 

They'll help you out.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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