Can't log on with 2nd device, premium user

[Jayegc]

I have a premium account and want to use it on my other (Samsung) phone. When I try to log in I guess a message saying 'you've already created an account with this email address'. I tried logging in on my friends phone and it worked (so I was logged onto two phones at the same time). How do I get around this problem on my Samsung?

[MattSuda]

I suggest you contact support so they can take a look at your account and see what is going on:

https://www.spotify.com/about-us/contact/contact-spotify-support/

"Account and login"

"I can't login"

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

[alandeankemp]

Hi,

This just happened to me.  Two recommendations, firstly, make sure you are entering your username and not your email address and secondly, un-install and re-install the app.  If that doesn't cure it then definitely contact support.

Regards,

Alan

[buglamberati]

It worked!!!
thanks a lot

[machacon]

Username was the problem!! It worked. Thank you.

[jmanooch]

Stop replying with this bull**bleep**. It is clogging the forums with non-answers.