Can’t login after cancelling Facebook

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Can’t login after cancelling Facebook

Purv3
Casual Listener

hello, I setup my account using Facebook and have since cancelled my Facebook account. I can’t login through the app or the website. I am a premium user and am being charged but can’t access my account. I have my user ID but the reset password link goes to my old Facebook email that is deactivated. I created this other account to be able to ask for help. 

 

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Re: Can’t login after cancelling Facebook

Moderator
Moderator

Hey @Purv3.

 

Just wanted to check in with you and see if you managed to resolve this issue :)

 

FYI, there's a handy Spotify Answer which provides steps for logging into your Spotify account after you've deleted your Facebook account - just head here.

 

Hope that helps! Give us a shout if you need any further help ;)

PeterModerator
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Re: Can’t login after cancelling Facebook

Rising Star 16 Jollof
Rising Star 16

Hi @Purv3, welcome to the Community!

 

Take a look at this article, it could be what you're looking for.

 

If you still need help, fill out the contact form and the Spotify team will be happy to help you regain access to your account.

 

Let me know if you need anything else!

JollofRising Star 16
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Re: Can’t login after cancelling Facebook

Purv3
Casual Listener

I deleted my Facebook account and don’t use Facebook anymore. That’s the problem. 

Re: Can’t login after cancelling Facebook

Rising Star 16 Jollof
Rising Star 16

Fill out the contact form and the Spotify team will be happy to help you regain access to your account.

JollofRising Star 16
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Can’t login after cancelling Facebook

Purv3
Casual Listener

I did that and just got an automated reply telling me to contact someone on the community site. 

Re: Can’t login after cancelling Facebook

Rising Star 16 Jollof
Rising Star 16
Reply to that email and you will be contacted by an agent soon.

Have a nice day!
JollofRising Star 16
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Solution!

Re: Can’t login after cancelling Facebook

Moderator
Moderator

Hey @Purv3.

 

Just wanted to check in with you and see if you managed to resolve this issue :)

 

FYI, there's a handy Spotify Answer which provides steps for logging into your Spotify account after you've deleted your Facebook account - just head here.

 

Hope that helps! Give us a shout if you need any further help ;)

PeterModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"It's my job to see the world and report back. It's my job to feel things fiercely.
And it's my job to be present." - Maggie Rogers
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