Can't login and still being charged

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Can't login and still being charged

ihatespotify125
Casual Listener

Spotify logged me out of my account on both my computer and my phone and now it won't recognize my email. I am still being charged for my Student Premium account, but I can't even log in to it. I can't seem to find any way to talk to any customer service which is really frustrating, so I don't know what to do besides talk to my bank about cancelling those charges. 

 

 

3 Replies

Re: Can't login and still being charged

Spotify
Spotify

Hey @ihatespotify125,

 

Welcome to the Spotify Community; we'd be happy to help! 

Check out these steps. Let us know if your still experiencing the issue and we'll see what we can suggest 🙂

 

Leo

Re: Can't login and still being charged

Tylerstone1029
Newbie

I am not able to log into my account I have been being charged for the past 3 months now and it's not letting me listen to my music for free anymore and I've been paying

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Re: Can't login and still being charged

ihatespotify125
Casual Listener

None of these steps are relevant to my issue.  I know my email, but when I try to log in, it says that my username/password is incorrect.  So I try to reset my password, but it says my email does not exist with a spotify account. 

 

I tried logging in with my facebook account just in case it was through facebook, and I had another account through facebook, but it was a free, completely separate account with none of my music on it.  

 

I am still being charged for my Student Premium account, so I need this to be resolved.  I prefer Spotify because it is cheaper and preferrable to use.  However, I have started using Soundcloud instead because Spotify is scamming me.  I wouldn't mind returning to Spotify if this gets resolved.  

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