Can't login on iOS App. OS Version 13.5.1, App Ver...

kirtikar2 · 2020-06-23

I have tried following steps already.

1 - Uninstall and remove anything in keychain or whatever related to Spotify App.

2 - Reboot the device

3 - Reinstall Spotify App

4 - Reset password on Web App

5 - Login via new password.

Still I am unable to login.

Plan

Free/Premium

Country

India

App Store Account: USA

Device

(iPhone 6s)

Operating System

(iOS 13)

My Question or Issue

Xenia · 2020-06-23

Hey there @kirtikar2,

Thanks for reaching out about this in the Community! We'll be happy to help you sort this out 🙂

We can see that you went through some good troubleshooting already. Could you clarify whether this issue is limited your iPhone or do you have difficulties logging in on other devices as well?

Also, are you getting any specific error messages when you try to log in? It'd be great if you could share a screenshot so that we can see what's happening on your end.

We'll be keeping an eye out for your reply!

XeniaModerator

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