Samsung Galaxy Tab S6 Wifi
My Question or Issue
I cannot log in to my Spotify account on either of my devices.
I have tried 3 different Wifi networks, Ethernet through USB-C, 4G to no avail.
Please refer to the screenshots for further information.
Logging in with Facebook or Email does not help.
Facebook has an error message "Something went wrong, Please try again later using your email instead."
Starting with Facebook or Email has no effect.
I have reset / cleared data and cache / uninstalled - reinstalled to no avail.
After two failing attempts, Spotify offers a link to log in, which results in an error message reading "The link has expired, Send new link, Close" -> going into a loop if choosing to send a new link.
Thanks for your assistance and I remain at your service might you require any other information,
<snip - Moderator Edit>
Solved! Go to Solution.
Hey there folks,
Thanks for keeping us in the loop.
Since you're able to log in via the web player, we think the issue might be with the app on your device rather than your account. With this in mind, could you try reinstalling the app one more time, only this time use the steps listed here. This way you make sure that no leftover files remain.
You should also check if the app has all necessary permissions enabled and disable any cache clearing apps and battery optimization for the Spotify app.
Another thing to keep in mind is that with Spotify Free you can use the app abroad for up to 14 days. After that you should update the country settings for the connection to our servers to run smoothly.
Just a heads up that we removed the uploaded photos from @DRL as they contained some personal information.
Hope you find this useful. Let us know how it goes.
Have a nice day!