Can't login to Spotify on Playstation 4

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Can't login to Spotify on Playstation 4

santtu1
Regular

I can't login to Spotify on my Playstation 4 anymore. It worked once without problem, and after logging in, Spotify asked me to link it to my PSN account, which I did. Now when i've tried to login on subsequent tries, the application once more asks me to link my accounts. When I confirm, it says that the Spotify account in question has already been linked to a PSN account and takes me back to the login screen. I know that the PSN account i'm using is the one which is linked to my spotify account, as I have never used another PS4 console nor another PSN account in my life, and nobody else knows my spotify password. I've already contacted playstation support on this issue. They couldn't fix it, and directed me to talk with Spotify about it.

 

Things i've tried:

- Log out everywhere button, makes no difference

- Log out of PSN, restart PS4, no help

4 ACCEPTED SOLUTIONS
Solution!

santtu1
Regular

Alright guys, the problem was solved, although I really don't know how.

When I tried logging in with my real account, it said that spotify was already running (in the dummy account, which strangely shouldn't be running any apps since it was logged out). After manually closing all the background apps running, including spotify, I managed to login normally. Thanks for all the help though!

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Solution!

bajaderax
Regular
I got it fixed.
It's because you are logged in Spotify with your other account.

(Logging out Spotify and all user accounts on ps4)
1: Open ps4 user account where Spotify is working.
2: Open spotify, log out and close Spotify.
3: Log out ALL ps4 accounts. (important)

Activating Spotify on specific ps4 account.
1: Login to your user account where you want Spotify to be active
2: Open Spotify and login and you are done.



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Solution!

snailforlife
Newbie

I had the same issue with my Spotify account. I tried everything (uninstalling/reinstalling, linking from my laptop, signing in on the PS4, etc.) I contacted Sony Support with no help. Finally, I contacted Spotify Support and was able to get some help from Juanito.

I created my Spotify account through my Facebook- which Juanito said has been shown to be an issue when linking with the PlayStation Network. He recommended that I create a new Spotify account through an email. Normally, I'd be frustrated at this, but he was able to move all my playlists, saved music, and followers from my old account to the new one. He also added in a free month of premium for the inconvenience. 

Sure enough- I went onto the Spotify app from my PS4 and logged on using my credentials (not through the Spotify Connect option), and all is now connected and working fine. I went back to my account and linked my Facebook to it again- so everything is pretty much the same now- and it continues to work on my PS4. 

A little bit of a complicated solution, but this was the only thing that worked for me. Hope this helps!

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Solution!

professordre98
Newbie

I FINALLY figured it out. If you have had a PS3 or another PS4/PS4 account that you’ve linked your Spotify to you have to go on that account directly and log yourself out of Spotify via the App. I had logged into Spotify on my PS3 over 2 years ago and only after logging out on it was unable to link my Spotify to my PS4

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37 Replies

shaneybeebop
Newbie

I'm having the same issue. Can anyone help us on this issue? I've had a PS4 since August and couldn't figure it out then. I'm still having this issue 6 months later.

Marnix1
Newbie

I had the same problem and the solution was logout on my old ps3 in the spotify app.

on the ps3.

turn off ps3 and start up ps4 fo to spotify and log in!! Problem solved.

Solution!

professordre98
Newbie

I FINALLY figured it out. If you have had a PS3 or another PS4/PS4 account that you’ve linked your Spotify to you have to go on that account directly and log yourself out of Spotify via the App. I had logged into Spotify on my PS3 over 2 years ago and only after logging out on it was unable to link my Spotify to my PS4

View solution in original post

furkanozkaya
Casual Listener

IMG_2812.jpgI have same problem. I've tried to logout my all PSN accounts but still i see this error!

 

How can i unlink between my spotify account and any psn/sony account????

 

Thank you.

Sectaxy
Newbie

Message keeps popping up saying theres an error connecting to PSN... can someone help

Solution!

snailforlife
Newbie

I had the same issue with my Spotify account. I tried everything (uninstalling/reinstalling, linking from my laptop, signing in on the PS4, etc.) I contacted Sony Support with no help. Finally, I contacted Spotify Support and was able to get some help from Juanito.

I created my Spotify account through my Facebook- which Juanito said has been shown to be an issue when linking with the PlayStation Network. He recommended that I create a new Spotify account through an email. Normally, I'd be frustrated at this, but he was able to move all my playlists, saved music, and followers from my old account to the new one. He also added in a free month of premium for the inconvenience. 

Sure enough- I went onto the Spotify app from my PS4 and logged on using my credentials (not through the Spotify Connect option), and all is now connected and working fine. I went back to my account and linked my Facebook to it again- so everything is pretty much the same now- and it continues to work on my PS4. 

A little bit of a complicated solution, but this was the only thing that worked for me. Hope this helps!

View solution in original post

jharris204
Newbie
I am trying to log into my spotify on my ps4 but I get the spotify account link already. But I have no other accounts on my ps4. I've restarted, logged out. Deleted the app and nothing is working. It will let me play music from my phone and it come from the tv but it won't let me control it. HELP!!!!!!

user-removed
Not applicable

I'm having the same sort of issue. I had an old PSN account linked to my spotify, so I deactived my old account. It still won't allow me to link my spotfiy with my ps4. I've tried just about everything. It even says on the spofity website that nothing is linked to my spotify account, but it still won't let me link my new account. I've talked to people from psn and they've done all they can and don't know what to do so they told me to contact spotify but they won't anwser me. If anyone knows a solition please help me!!!

 

crisgarcp
Newbie

Al tratar de vincular spotify a mi cuenta de playstation me dice que mi cuenta ya esta vinculada, y no puedo hacer correr la aplicacion, ya hable con servicio al cliente de sony pero me dicen que hable con ustedes para solucionar el problema. Ojala me puedan ayudar. Saludos

user-removed
Not applicable
Soo, i logged into my spotify account on a friends ps3 who im no longer in contact with anymore. I have no way of logging into said psn to unlink my account. Is there any way i cant just reset and start fresh? I just bought a ps4 and would love music on it since i do pay for spotify 😅. Thanks in advance

Smo67
Newbie
I am having the same issue. It wants me to link to the ps4 account which I have tried every account on my console..even a couple of new accounts. I don't get it. Frustrating. I have tried uninstalling and reinstalling Spotify both on my phone and my console. No luck.

bajaderax
Regular

If you get the message to link your ps4 account then you are not logged in with the correct user (main) on the ps4 system.

 

Lets say you have 1 ps4 account and there are 5 users on this system.

Login  with every user and start spotify and log out first.

One of the users is loged in but it's not the main account.

 

If you are already logged out with all users on this ps4 system.

The you must find the corect username to login without linking.

When one of the users succesfully logs in, then this will be the main user that have activated spotify on your ps4 system when you installed spotify the first time.

 

User A is the main account for spotify.

He can start spotify and listen to music.

Once logged in, spotify user A can switch usernames on the ps4 system.

You can switch between users so they can also use spotify only if your main user/account is logged in.

Make sure to logout in spotify for all sub users that use spotify that is not your main account.

 

The sub users can't start spotify and listen to music.

You will get the message to link spotify.

This is NOT your main user for Spotify and ps4!

 

 

 

bajaderax
Regular
Also if you login to ps4 with the wrong ps4 user, you cant switch users withing the ps4 system, this won't work.

You first must find the correct ps4 user and start spotify, when you succeed then you are allowed to switch user in ps4 and use spotify on it.

bajaderax
Regular
If you are sure you are logged out Spotify on all ps4 user accounts and can't log in.
Then you are not logging in ps4 system with the proper ps4 user account.


Start or restart your ps4 and select the "correct" ps4 user accountwhere you think your spotify is linked to.

I think you login ps4 system with the wrong ps4 user account...







Solution!

bajaderax
Regular
I got it fixed.
It's because you are logged in Spotify with your other account.

(Logging out Spotify and all user accounts on ps4)
1: Open ps4 user account where Spotify is working.
2: Open spotify, log out and close Spotify.
3: Log out ALL ps4 accounts. (important)

Activating Spotify on specific ps4 account.
1: Login to your user account where you want Spotify to be active
2: Open Spotify and login and you are done.



View solution in original post

jnr0326
Newbie

Actually, I can't log in to any of my accounts, both are logged out but it still says my account is linked.

 

 

bajaderax
Regular

I have the same issue.

Streaming music from tablet/mobile to my ps4 works.

 

When I open spotify on my playstation, it will ask me to log In.

I'm succesfully logged in.

 

Spotify say *hello username ×××*

To use Spotify on your playstation, please link your Spotify account with your playstation *network*.

I have two options 

1. Link accounts

2.cancel

 

When I hit the LINK ACCOUNT button it say I'm already linked

I tried to find a solution for two days now and I can't get it to work.

Any solutions?

 

 

Attached two pictures

 

 

20160305_150853.jpg
20160305_150912.jpg

Codysprincess16
Newbie
I tried everything you did and it's still not working I logged out of my phone then I did everything all over again and it's not working still I googled it nothing helped I did everything it said and it's really pissing me off

thefinnpreston
Newbie

Hi, I am having the same issue, but to no resolution. My spotify is linked with a Playstation network account I no longer have any access to. And that is a firm 'no longer.' Playstation's idea that you need to know the birthday you entered into your account to recover your password does not take into account that people don't think twice about putting a fake birthday in, for security reasons.
So, of course, I made a new Playstation network account, went to log in to spotify, it asks to link my accounts, and BAM -

"Spotify account already linked, switch to the playstation network or sony entertainment account linked with this spotify account."

Well, I would love to do that, but I have absolutely no way of knowing the false birthday I entered into the playstation account I probably made 6 years ago.

Would love to hear a solution to this silly problem. Pretty upset that I'm paying money to spotify for this incompetent bull**bleep**.

macktruck32
Casual Listener
Nevermind. Magically fixed. Thanks!
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