Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can't login to Spotify

Can't login to Spotify

I've been getting the error message that I can't use Spotify outside my country for 14 days. The problem is I AM PREMIUM. I am in the country I've created my account, and it won't let me login. As far as I know, premium "should" allow you to travel all over the world with Spotify so I shouldn't be getting this error message if I am premium and I'm in my home country, right?

Reply
1 Reply

That is correct, premium shouldn't give you this error.

 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts