Can't login to account

[knorrieII]

Hi!

I can't login to my account, because my current country is not the same as the country mentioned in my profile. I currently live in Canada and i have set my profile country to Canada, still I get this error. Any suggestions?

Thanks!

Reinier

[kirashi]

Hello @knorrieII. Thanks for posting in the Spotify Community!

That's certainly not pleasing to hear you're unable to login to your account, despite doing the right steps to change your country. I would first recommend trying a clean reinstall of the Spotify App, be it on your phone or Desktop.

Reinstall Spotify

MAC

1. Click Spotify in the menu bar then Quit Spotify.
2. Open Finder then click Go > Library in the menu bar. (You may need to hold the Alt key if Library isn’t visible).
3. Open Caches and delete the com.spotify.Client folder.
4. Click the back arrow.
5. Open Application Support and delete the Spotify folder.
6. Download and install Spotify!

WINDOWS

1. Click File > Exit.
2.  Press Start and then go to Control Panel.
3. Select Programs, then Programs and Features.
4. Select Spotify in the list and click uninstall.
5. (Open Add/Remove Programs, select Spotify, then Change/Remove if running on Windows XP)
6. Download and install Spotify!

If this doesn't let you into your account, I would next try logging in to the Spotify Web Player just to make sure that it thinks your account Country has been changed properly.

Let me know if this helps get you back into your account, or if it's still being difficult. 🙂