I can't login to my spotify app. Prompt message always say "You are currently set to offline", but I'm connected to the internet. After a while it just asks if I "need help logging in?" but it refers me to changing my password. I've changed my password and tried to login again, but the same message appears. It's just going round in circles.
I've also updated the app. but still the same.
spotify on the computer works fine. just the phone app that's having trouble.
Solved! Go to Solution.
Thanks for reaching out. Welcome to the community!
This is currently a known ongoing issue and is under investigation by the Spotify tech teams. You can add your +VOTE here so you can keep up to speed.
In the meantime, there's a workaround for this issue. When you get the "Please go online to connect to Spotify", just hit cancel > delete password > re-enter password > log in.
If that doesn't do the trick, I'd recommend trying a quick clean reinstallation of the app by following these steps.
Let me know how it goes. Happy listening :)