Can't login to iPhone app but desktop works fine

[Fredholm]

As the title says, I can't login to the Spotify iPhone app but it works in a browser.

I've tried with both my username and my email and neither work on the app. I've also deleted and re-installed the app but still nothing. 

[rossi1911]

Hi @Fredholm,

When you are trying to log in with your iPhone app use the beginning of your email and leave the (@emailsubscribed.com) out of it. So just use the beginning.

[Fredholm]

Hi rossi1911,

Just tried that but unfortunately it doesn't work.

[rossi1911 · Accepted solution]

Hi @Fredholm,

Please get in touch with Customer Support through this link.

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

Or you can also contact them via Twitter (SpotifyCares)

https://mobile.twitter.com/spotifycares

[Fredholm]

Hi again rossi1911,

That worked.

I don't know what the difference is but logging in to my account and manually changing the password left me unable to login to the app. However, after requesting a password change from https://www.spotify.com/dk/password-reset/ I was able to login with the new password. 

[rossi1911]

Glad to hear it, @Fredholm. Happy to help!

Have a nice day.

[Fredholm]

You too! 🙂