Can't login via facebook

[OliverTS]

Plan

Premium

Country

Denmark

Device

Huawei p20 lite and Windows 10 PC

Operating System

Android and Windows 10

My Question or Issue

Whenever I try to log in to Spotify with my facebook account, I get a "This page isn't working" error on my PC and a "Something went wrong" error on my Android phone. I tried to clear my cookies and cache, it didn't work.
My email *snip* is connected to my facebook account.

[Bittencourt]

Hi @OliverTS, thanks for writing!

First of all, it’s always a good idea to a clean reinstallation to be sure you’re on the latest app version.

also, it’s also good to check out our FAQs on Problems logging in as it highlights many possible scenarios you could be facing.

Let me know if it helps!

[OliverTS]

Hi,

It doesn't help.
I have made clean reinstallation on my phone, on I am running the browser
version on my PC.
The FAQ is not helping either.

I had to lock my card, because it got stolen. My guess is that I lost
access to premium because you couldn't withdraw money from the card, and
for some reason I lost access to my account because of that...

[Bittencourt]

Hey @OliverTS,

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them.

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

Hope this is more helpful!