Announcements

Having trouble seeing your Wrapped stories? To fix this, update the Spotify app to the latest version.

Find more info on our community FAQ.

Can't login with my email but with my username

Can't login with my email but with my username

It's not a serious problem because I can login with my username and password but it's just a little bit weird that I can't login with my email and my password.

Did somebody experience this issue?

Reply
3 Replies

Hey @DerMoriz!

 

Thanks for reaching out to the community.

 

Is this happening with a specific device or any device you use Spotify with? Also, do you get any error messages when you enter the email address and password?

 

Keep me posted.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

It's on every device I use (Windows PC, iPhone, Android Tablet) like this. And I get the Error Code 3 and it says my password or email isn't right, but it is the right email. I can see the email on the spotify website as my account email.

Hey @DerMoriz,

 

We appreciate you letting us know. 

 

We'd recommend continuing to sign up with your username and password instead of trying your email address in the username field.

 

Thanks!

Suggested posts