Can't login with my email but with my username

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Can't login with my email but with my username

DerMoriz
Roadie

It's not a serious problem because I can login with my username and password but it's just a little bit weird that I can't login with my email and my password.

Did somebody experience this issue?

3 Replies

Alfredo
Roadie

Hey @DerMoriz!

 

Thanks for reaching out to the community.

 

Is this happening with a specific device or any device you use Spotify with? Also, do you get any error messages when you enter the email address and password?

 

Keep me posted.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

DerMoriz
Roadie

It's on every device I use (Windows PC, iPhone, Android Tablet) like this. And I get the Error Code 3 and it says my password or email isn't right, but it is the right email. I can see the email on the spotify website as my account email.

Jack
Roadie

Hey @DerMoriz,

 

We appreciate you letting us know. 

 

We'd recommend continuing to sign up with your username and password instead of trying your email address in the username field.

 

Thanks!

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