Help Wizard

Step 1

NEXT STEP

Can't login

Can't login

Hi I have a spotify premium account which I got from my vodafone contract but can no longer login on any devices.
When I try to login I get a message saying user name or password are incorrect and when I try to reset my password it says the email address has no account assigned to it.
If I use the username to reset my password it says it has sent me an email but I don't then receive an email.
All the login details were save on my android phone but that won't logon either.
Please help.

 

Reply
2 Replies

I've had to open a second free account to be able to post the above issue.

Hey @jamesb07b, thanks for reaching out to the Community!

Try signing up again with the email that is says no account is connected to, and if you canโ€™t sign up to Spotify with it, then I really recommend getting in touch with Customer Support using this link.

Theyโ€™ll be able to try and locate your account and see what they can to help you! 

Hope this helps ๐Ÿ™‚

Suggested posts