Can't login

[fehjorth]

Plan

Premium

Country

Denmark

Device

Dekstop

Operating System

Windows

My Question or Issue

I can't Login, when i try to i get error code : 3, that the user name or password is incorrect. this is weird seeing as both are saved on the device. This happens no matter were i login, this account is one created just for this question. It's as if the account no longer exist which is weird as i used it earlier this week without problems.

I could also deal with having to put together my music from a new account if i hadn't just paid my premium subscription 10 days ago. 

Hopfully someone can help because this is really frustrating.

[Emilia_8 · Accepted solution]

Hi @fehjorth, 

Can you try to log in to your account using incognito mode on desktop?

If that doesn't help, I'd recommend changing your password. Just follow the steps provided in this support article. 

[fhjort]

Thanks so much for the quick reply, i can now login again.

[Emilia_8]

No problem!

I'm glad, I could help and everything works fine now.