Can't login

[howardkinsman]

Hi,

I'm using an Android phone. I have a UK subscription to Spotify premium, but I'm currently travelling in South Africa.
As from last week I can no longer log in on either my phone or desktop.
I use a Facebook login.

On Android it just says 'Logging in, please wait...' indefinitely.
On desktop it tries to open a new browser page saying 'Spotify login...' but then this just closes and nothing happens - no login, no error message.

Please help!

Thanks, Howard

[MattSuda]

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.