Can't long into old account with Premium


Can't long into old account with Premium


I forgot my password for my account and have tried multiple time for several days to reset the password through my email and I am not receiving the email code to reset it. I keep refreshing my email and checking the spam folder and still do not have it. When I log in with facebook, it is a different account that does not have Premium on it. I am still getting charged for the Premium service, but can not listen to it. 

1 Reply

Spotify Legend

Hey @bs_me_09, help's here.


We suggest that you check out this help article for steps on how to reset your password, and what to do if it doesn't help. 


If you're still not able to access your Premium account and cancel your subscription, get in touch with our support team here.


Hope that helps, and let us know how it goes.